In case your order went through and you have received an invoice, rest assured that we have started working on your order and it will be delivered, so no worries We are on it!.
On average, it might take a few hours and even up to a day to start your order, and up to a few days or weeks to fully deliver any order (depending on order size, network overload, Youtube algorithm changes, etc.).
For further information regarding your order status and progress, please click here to login to your personal GetFans dashboard and click on My Orders to track your current orders' status and look at your previous orders.
Your order is on hold because you have not verified your account yet.
Please send us the required documents to email@example.com so we could verify your account and start processing your orders.
If you believe that’s not the case and this is a mistake, please contact us at firstname.lastname@example.org
Delivery dates can vary from order to order. It depends on the size of your order, network concurrent orders, and many other factors. It usually takes a few hours to process your order. The average delivery time is between a few business days and sometimes it might take longer (due to specific issues with your campaigns, network load, sudden YouTube algorithm changes and more). If you have any other question regarding your order delivery date, do not hesitate to contact our support team.
Due to the frequent changes conducted by YouTube to its' algorithm or due to other counter issues, there might be a drop in your video stats and counters. Our automated drop detection system detects all dropped orders and refills them, so no worries, your order will be restored within the next few days.
Please write us an email with the reason as to why you want to cancel your order and one of our support team members will be in contact with you.
Since we are creating a dedicated advertising campaign for each order, it takes time until each order gets started. We wish there was a magic button that could instantly deliver subs, views, likes, and comments. Please note that it usually takes a couple of hours until an order is processed, and on average it takes between a few business days to a few weeks to deliver orders completely (depends on your order amount, system load, number of pending orders and more). Therefore, rest assured that everything is under control.
All the promotional services on GetFans, including the subscribers, are delivered by real YouTube users. As a result, the delivery is gradual, steady and slow dripped, just like organic growth. The growth on your channel looks more natural and the slow drip of the subscribers helps us ensure a smooth delivery without any counter issues. So, no worries, your high quality subscribers are on their way!
Your subscribers order might be pending and gaining no new subscribers due to one of these two reasons - 1. Your subscribers counter is hidden. 2. There are no videos on your channel. Unfortunately, we can't supply subscribers to channels with an hidden subscribers count, or to channels that have no videos on their channel. Please make sure your subscribers count is public, or upload at least one video to your channel. Soon after you do that, please contact support in order to restart your order.
In order to open PayPal and/or credit card funding options in your account, we will need to verify your identity. This is a mandatory process as requested by our payment processor partners to fight online fraudulent activity. We can assure you that once your identity is confirmed, your personal and sensitive documents will be deleted from our company servers.
In case your order is in progress or fully delivered, there is no obvious reason to grant a refund. Refunds are provided only when we can't deliver an order for any reason.
If the client (you) want to cancel a processing order, please note that you can't receive a full refund because we have already provided some of the order.
In order to open PayPal and/or Credit Card payment methods in your account, we will need to verify your account and identity. This is a mandatory process as requested by our payment processor partners to fight online fraudulent activity. To verify your identity and account, please send us an email to email@example.com with the following :
In order to check your GetFans account balance, please sign in to your account with your email and password.
Inside your account, you can see your current balance in the right upper corner of your page.
With your current balance, you can order new promotions (as long as you have enough funds in your account).
In case you want to add more funds to your GetFans account balance, you can do it by logging in to your GetFans account and clicking on the Funds & Deposits tab on your panel.
Due to our efforts to provide the best customer support and order protection, sometimes we ask our users to verify their phone number while placing an order.
Here’s how it works -
Due to many cases of fraudulent payment activity in the last few years, we decided to increase the protective processes in order to protect you and our service from such fraudulent behavior. In case you are unwilling to verify your account, we will not be able to provide our promotional services for your social media networks.
We are not able to provide the subscribers service when the subscribers counter is hidden or when you mistakenly entered a video URL instead of your channel URL.
To activate your subscribers counter:
Please try the following steps -
All you have to do is to Sign in to our GetFans.io Panel and begin your journey towards YouTube success!
On your personal GetFans panel, you can choose your preferred promotional service and amount. Let us know if you have any questions regarding our services, or if you just need some help and guidance.
We are helping tens of thousands of YouTubers like you every day, helping them increase the number of their channel subscribers, video views, comments and likes with our YouTube promotion services. Because we follow YouTube's strict rules and policy, our video marketing methods are 100% legitimate and compliant with YouTube terms. The video and channel promotion are being distributed through our private network of social media channels or pages, online web properties and via YouTube official ads platform. Our world-class promotions ensuring maximum exposure and performances for your YouTube channel and videos.
Our viewers and subscribers are located worldwide and US Views only, and not from a single country and not from one specific niche. On your YouTube statistics page, you will see that the views and subscribers are coming from a mix of different countries. Or from the US if you ordered US targeted views. At the moment it's not possible to order views or subscribers from a specific country or a specific niche, other than US based views only.
Since we are fully aware of YouTube's strict rules and policy, our video marketing methods are 100% legitimate and compliant with YouTube terms. Therefore, your account will not get banned and AdSense is safe to use.
Unfortunately, it is not possible to split views or likes between multiple videos. Each order is a separate campaign and is individually done per single video.
Our viewers are located worldwide or US based to your choice. The standard views will come from our private social media network worldwide, while USA views are exclusive viewers from the US. We would recommend USA views if you are looking forward to having a specific English speaking audience or exclusively from the US. This can have a positive impact on your channel and help you reach a targeted English speaking audience faster and easier.
It is very recommend to order the USA views if you are looking forward to having a specific targeted English speaking audience or exclusively from the US. This can have a positive impact on your channel and help you reach a targeted English speaking audience faster and easier.
Our new developed algorithm adjusts the most suited Views campaign to fit your video needs. No other competing systems and providers can produce such great results and top-notch performances in the fairest pricing rates as offered on GetFans. So, it is very likely we will be using YouTube ads in order to provide views to your video.
No. The progress bar collects info both from your video counter and from our system counter, which counts each and every view added. In fast-growing videos, there's is a lack in the update; hence you may see the progress moving, but not enough views/subscribers/likes were added. Our system will never complete an order until each service is fully provided and accounted for, so even if an order is marked as 'completed', you will still get what you have ordered from us until everything is fully delivered.
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