In case your order went through and you have received an invoice, rest assured that we have started working on your order and it will be delivered, so no worries about that.
On average, it might take a few hours and even up to a day to start your order, and up to 14 days to fully deliver any order (depending on order size, network overload, Youtube algorithm changes, etc.).
For further information regarding your order status and progress, please click here and login to your personal GetFans dashboard to track your orders status.
Your order is on hold because you have not verified your account yet.
Please send us the required documents to firstname.lastname@example.org so we could verify your account and start processing your orders.
If you believe that’s not the case and this is a mistake, please contact us at email@example.com
Delivery dates can vary from order to order. It depends on the size of your order, network concurrent orders, and many other factors. It usually takes a few hours to process your order. The average delivery time is between 3-14 days and sometimes it might take longer (due to specific issues with your campaigns, network load, sudden YouTube algorithm changes and more). If you have any other question regarding your order delivery date, do not hesitate to contact our support team.
Due to the frequent changes conducted by YouTube to its' algorithm or due to other counter issues, there might be a drop in your video stats and counters. Our automated drop detection system detects all dropped orders and refills them, so no worries, your order will be restored within 2-7 days.
Please write us an email with the reason as to why you want to cancel your order and one of our support team members will be in contact with you.
Since we are creating a dedicated advertising campaign for each order, it takes time until each order gets started. We wish there was a magic button that could instantly deliver subs, views, likes, and comments. Please note that it usually takes a couple of hours until an order is processed, and on average it takes between 3-14 business days to deliver orders completely (depends on your order amount, system load, number of pending orders and more). Therefore, rest assured that everything is under control.
In order to open PayPal and/or credit card funding options in your account, we will need to verify your identity. This is a mandatory process as requested by our payment processor partners to fight online fraudulent activity. We can assure you that once your identity is confirmed, your personal and sensitive documents will be deleted from our company servers.
In case your order is in progress or fully delivered, there is no obvious reason to grant a refund. Refunds are provided only when we can't deliver an order for any reason.
If the client (you) want to cancel a processing order, please note that you can't receive a full refund because we have already provided some of the order.
In order to open PayPal and/or Credit Card payment methods in your account, we will need to verify your account and identity. This is a mandatory process as requested by our payment processor partners to fight online fraudulent activity. To verify your identity and account, please send us an email to firstname.lastname@example.org with the following :
In order to check your GetFans account balance, please sign in to your account with your email and password.
Inside your account, you can see your current balance in the right upper corner of your page.
With your current balance, you can order new promotions (as long as you have enough funds in your account).
In case you want to add more funds to your GetFans account balance, you can do it from the “Funds & Deposit” page.
Due to our efforts to provide the best customer support and order protection, sometimes we ask our users to verify their phone number while placing an order.
Here’s how it works -
Due to many cases of fraudulent payment activity in the last few years, we decided to increase the protective processes in order to protect you and our service from such fraudulent behavior. In case you are unwilling to verify your account, we will not be able to provide our promotional services for your social media networks.
We are not able to provide the subscribers service when the subscribers counter is hidden or when you mistakenly entered a video URL instead of your channel URL.
To activate your subscribers counter:
Please try the following steps -
All you have to do is to Sign in to our GetFans.io Panel and begin your journey towards YouTube success!
On your personal GetFans panel, you can choose your preferred promotional service and amount. Let us know if you have any questions regarding our services, or if you just need some help and guidance.
We are helping tens of thousands of YouTubers like you every day, helping them increase the number of their channel subscribers, video views, comments and likes with our YouTube promotion services. Because we follow YouTube's strict rules and policy, our video marketing methods are 100% legitimate and compliant with YouTube terms. The video and channel promotion are being distributed through our private network of social media channels or pages, online web properties and via YouTube official ads platform. Our world-class promotions ensuring maximum exposure and performances for your YouTube channel and videos.
Our viewers and subscribers are located worldwide, and not from a single country and not from one specific niche. On your YouTube statistics page, you will see that the views and subscribers are coming from a mix of different countries. At the moment it's not possible to order views or subscribers from a specific country or a specific niche.
Since we are fully aware of YouTube's strict rules and policy, our video marketing methods are 100% legitimate and compliant with YouTube terms. Therefore, your account will not get banned and AdSense is safe to use.
Unfortunately, it is not possible to split views or likes between multiple videos. Each order is a separate campaign and is individually done per single video.